Frequently Asked Questions (FAQs)
1. What are raw hair extensions?
Raw hair extensions are 100% unprocessed, natural hair collected from a single donor. It has not been treated with any chemicals, dyes, or bleaches, ensuring the highest quality and longevity. Our raw hair extensions retain their natural texture and strength.
2. How long do your hair extensions last?
With proper care, our hair extensions can last 1-2 years or longer. The key to longevity is maintaining the hair by keeping it clean, moisturized, and free from excessive heat and chemical treatments.
3. How do I choose the right hair extension for me?
Choosing the right hair extension depends on your hair type, desired style, and length. If you’re unsure, feel free to contact us at [customer service email], and our team can assist you in finding the best match based on your preferences.
4. How do I care for my raw hair extensions?
To ensure your hair extensions remain in excellent condition, we recommend the following care tips:
- Wash with sulfate-free shampoo and conditioner.
- Avoid excessive heat styling.
- Detangle gently with a wide-tooth comb.
- Moisturize regularly to keep the hair soft and shiny.
- Store extensions in a cool, dry place when not in use.
5. Can I color or style my hair extensions?
Yes, our raw hair extensions can be colored and styled just like your natural hair. However, we recommend that you consult a professional stylist before coloring to ensure the best results and avoid damage.
6. What is the difference between virgin hair and raw hair?
While both virgin and raw hair are unprocessed, raw hair is typically collected directly from the donor without any additional sorting or processing. Virgin hair, on the other hand, may go through a process of washing and conditioning before being sold. Both types offer high quality, but raw hair provides a more natural look and feel.
7. How do I place an order?
To place an order, simply browse our website and select the hair extensions you’d like to purchase. Once you've chosen your items, proceed to checkout, where you can enter your shipping and payment information. You will receive an order confirmation email once your order is successfully placed.
8. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times vary depending on your location. You can check the shipping cost during checkout before finalizing your order.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s journey and estimated delivery date.
10. What is your return and exchange policy?
We accept returns within 14 days of delivery, provided the hair extensions are unused, unwashed, and in their original condition. To initiate a return or exchange, please contact us at [customer service email] for instructions. Please note that customers are responsible for return shipping fees.
11. How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited options are also available for faster delivery. Please note that processing times may vary during busy seasons, but we strive to ship orders as quickly as possible.
12. What if the hair extensions don’t match my expectations?
We want you to be completely satisfied with your purchase. If for any reason the hair extensions don’t meet your expectations, please contact us within 14 days, and we’ll assist you with a return or exchange.
13. Can I cancel or modify my order after it’s been placed?
Once an order is placed, we begin processing it immediately to ensure fast delivery. While we can’t guarantee that changes can be made once your order is confirmed, please contact us as soon as possible, and we’ll do our best to accommodate your request.
14. Do you offer discounts or promotions?
We occasionally offer special promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.
15. How do I contact customer service?
You can reach our customer service team by emailing [customer service email], or by calling [phone number]. We’re happy to assist you with any questions or concerns you may have.