Shipping & Returns

Shipping Information

We are committed to delivering your hair extensions in perfect condition and as quickly as possible. Here’s everything you need to know about our shipping process:

Processing Time:
All orders are processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed the following business day.

Shipping Methods and Rates:
We offer multiple shipping options to suit your needs:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day
    Shipping rates are calculated at checkout based on your location and the size of your order.

International Shipping:
We currently ship worldwide! International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs duties or taxes incurred.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email so you can monitor your package’s journey.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your hair extensions, here’s our straightforward returns and exchanges policy:

Eligibility for Returns:

  • Returns are accepted within 14 days of receipt.
  • Products must be in their original, unwashed, and unused condition.
  • Hair extensions must not be altered or tampered with in any way (e.g., cut, colored, or styled).

How to Return:
To initiate a return, please contact us at [customer service email]. We’ll provide you with return instructions and a return authorization number.

Return Shipping Costs:
Customers are responsible for return shipping fees. We recommend using a trackable shipping service for returns to ensure the package reaches us safely.

Exchanges:
If you’d like to exchange your hair extensions for another size or product, please reach out to us within 14 days of receiving your order, and we’ll guide you through the process.

Refunds:
Once we receive your return and it’s inspected, we will issue a refund to the original payment method. Please note that the shipping charges are non-refundable.